Trojan Mailing Ltd


A1 - Title in original language
Trojan Mailing Ltd

A2 - Title in English
Trojan Mailing Ltd

A3 - Location of GP (national)

TrojanMailinglogoA4 - Location of GP (regional)

A5 - Economic field of activity
J Information and communication

A6 - Ultimate purpose of GP
To create or conserve employment
To improve social cohesion/inclusion
To provide educational opportunities

A7 - Spatial scale

A8a - Start date
Registered as company limited by guarantee in Oct 12, started trading in Dec 11. Took over from the charity Sector Mailing which closed down in 2008. Many of Sector Mailing's beneficiaries transferred over to Trojan Mailing.

A8b - Anticipated end date (if applicable)

A9 - Short description of the GP
Trojan Mailing offer work based training for people who have mental health issues or learning disabilities. They do this through commercial work that funds the training for their trainees and the social enterprise as a whole. They provide a digital print and mail fulfilment service that is capable of competing in a modern marketplace whilst still fulfilling a valuable social purpose.

A10 - Key words relating to the GP
Social inclusion
Work inclusion / employment
Training / mentoring
Supporting services

A11 - Objectives of the GP Goals are
to create a stable and secure environment for beneficiaries; to prove that social enterprise can be successful despite no external funding; to provide an enterprising commercial business with a social purpose.

A12 - Activities that have taken place
Work based training and provision of post room and facilities department. Beneficiaries (otherwise known as 'trainees') are trained on the job and gain experience of meeting deadlines and providing high quality work.

A13 - Achievements of the GP
Craig Brown, one of Trojan's directors has completed the Hampshire School for Social Entrepreneurs (HSSE) course. Trojan Mailing is now recognised as a valued training provider giving bespoke skill that are easily transferrable. They have also demonstrated their success in providing a trading company as well as a social purpose.


B1 - How has the GP impacted on the following?

B1a - Legal/financial exclusion (people who legally or finacially excluded)
Very positive impacts
Any other comments?
Trojan Mailing do not charge their beneficiaries for the training they receive; instead they pay them for the work they do, enabling them to have more financial security. The money they receive does not affect their benefits.

B1b - Creation or conservation of local employment
Very positive impacts
Any other comments?
Trojan Mailing have 21 trainees who work for the organisation on a training contract, plus 2 supervisors (who also have either mental health issues or learning disabilities).

B1c - Adaptation to new realities (enabling people to adapt to their changing circumtances)
Very positive impacts
Any other comments?
Trojan Mailing are very aware that people with learning disabilities or mental health issues need time to adapt to changes and deal with any societal stigma relating to their condition.

B1d - Cross sectoral working
Very positive impacts
Any other comments?
Trojan Mailing has 780 private sector clients and regular work contracts with 2 local councils. Trojan Mailing also has contracts with charities, such as Community Action Hampshire.

B1e - Enablement of social enterpreneurship
Positive impacts
Any other comments?
By proving to people that social enterprise can work. Craig Brown was able to encourage other students on the HSSE course.

B1f - Amenities for local people
Very positive impacts
Any other comments?
Local people and businesses can pop into Trojan Mailing for print jobs, binding etc at much reduced costs.

B1g - Educational opportunities
Very positive impacts
Any other comments?
Trojan Mailing provides on the job training in bite-sized chunks, enabling trainees to build up their skills at a pace which suits them. Trojan also organises external training for their trainees at local colleges, where they are able to complete NVQs. They also arrange training through Solent Mind, a local mental health charity, for trainees to gain skills in areas such as health & safety, emotional support, etc.

B1h - Crisis response
Positive impacts
Any other comments?
Trojan Mailing are able to help trainees with any personal issues they may be facing and either provide direct help or signpost them to other organisations.

B1i - Local financial environment for social enterpreneurs
Any other comments?
Not applicable

B1j - Local policy environment for social enterpreneurs
Any other comments?
Not applicable

B1k - National financial environment for social enterpreneurs
Any other comments?
Not applicable

B1l - National policy environment for social enterpreneurs
Any other comments?
Not applicable


C1 - Is the governance of this GP fully inclusive?
Beneficiaries are highly involved in governance
Comments and learning points
Beneficiaries are always consulted in decision making. Trojan Mailing always considers the impact of decisions on their trainees as well as its business.

C2 - How influential has this GP been on local or national decision makers? (Have you had and influence on decision makers locally?)
No influencing attempted
Comments and learning points

C3 - How much partnership work has been involved?
A great deal of cross sectoral partnership working
Comments and learning points
Trojan Mailing have a high degree of cross-sectoral working due to their commercial business (see B1d).


D1 - Please describe how the GP communicated its experience and success to the public (how you disseminate your impact)
Craig Brown attends a large number of networking meetings, where he is able to promote the work of Trojan Mailing and do an 'elevator pitch'. These are attended a by a wide range of private and public sector colleagues. Craig always encourages clients and other stakeholders to visit Trojan Mailing in person, so they can meet the trainees and see the impact the organisation is having on the lives of the trainees.

D2 - Please describe how the GP communicated with local or national decision makers?
See above - through networking meetings, etc.

D3 - Are there any elements of this project that you think would transfer particularly well to other contexts?
The model would well in other contexts and countries. The company is as autonomous as possible, and is not reliant on one person being the figure head.


E1a - Total annual income of GP 2011/12

E1b - How is this made up?
Self-funded through commercial enterprise.

E1c - Details of human resources
21 trainees, 2 supervisors, 3 directors (one is a sleeping director), one non-exectuive director.

E1d - Details of technology
Printers - £25k, Booklet, folding and binding machines - £4-5k, Computers - £7K, Vehicle - £3k

E1e - Details of financial investment for start-up/early stage
The 3 directors put in £27k from personal savings and they also received £28k on a very low interest loan from a supporter, which Trojan is paying back.

E1f - Details of external support

E2 - If public funding were withdrawn, could the GP continue to exist?


F1 - Who set up the GP?
Individual or group of individuals

F2 - Who runs the GP?
Individual or group of individuals

F3 - Short description/comments

F4 - Contact 
Craig Brown
Trojan Mailing
4th Floor, Capital House, 1 Houndwell Place, Southampton, SO14 1HU
Telephone 02380 338776
This email address is being protected from spambots. You need JavaScript enabled to view it.


G1 - Photos (between 1 & 3)

G2 - E documents

G3 - Any other useful information


Similar good practice

Related Articles

No related articles